Refund & Returns Policy

Last Updated: October 2026

At Strawberry Rhain, we want our customers to feel confident when purchasing from us. Because we offer both physical products and instant digital downloads, our refund and replacement policies differ depending on the type of product purchased.

Our goal for physical-product issues is simple: make the customer whole first, with refunds used as a final remedy when another satisfactory solution is not available.

Digital Products

All Digital Product Sales Are Final

Because digital products are delivered electronically and cannot be physically returned once purchased, all digital product sales are final.

Once a digital order has been completed, we do not accept returns, exchanges, cancellations, or refunds for digital products, except where required by applicable law or in the limited duplicate-purchase circumstance described below.

Customers are responsible for reviewing the product description before completing their purchase and confirming that they understand they are purchasing a digital download and not a physical product.

Duplicate Digital Purchases

If you accidentally purchase the same digital product more than once, please contact us.

When we can verify a duplicate purchase, Strawberry Rhain may issue a refund for the duplicate transaction.

Download or Technical Issues

Difficulty downloading, opening, accessing, or printing a digital file does not by itself qualify the purchase for a refund.

If you experience a technical problem with your purchased file, please contact us. We will make reasonable efforts to help you access and use the digital product you purchased.

Digital Product Usage

Purchasing a Strawberry Rhain digital product does not transfer copyright, ownership, or intellectual-property rights to the purchaser.

Digital products are licensed for personal, non-commercial use only and may not be resold, redistributed, shared, uploaded for resale, commercially reproduced, or incorporated into another product for sale.

Additional usage terms may appear on individual products or within the purchased files.

Physical Products

Damaged, Defective, or Incorrect Products

If your physical order arrives damaged, defective, or you receive an incorrect item, please contact Strawberry Rhain so we can review the issue and work to make it right.

We may request reasonable information, such as photographs of the product or packaging, to help us evaluate the issue.

When an eligible physical-product problem is confirmed, our preferred resolution process is:

Replacement first. When the original product is available, we will generally offer a replacement of the affected item.
Customer-approved alternative. If the original product is unavailable, we may offer a comparable alternative of equal or greater value. We will not substitute another product without your approval.
Store credit. Store credit may be offered when appropriate and may be selected when the customer prefers that resolution.
Refund. A refund may be provided as the final remedy when a replacement, customer-approved alternative, or store credit is not practical or available, or when otherwise required by applicable law.

Our goal is to make the customer whole first while finding a resolution that works for both the customer and Strawberry Rhain.

Change-of-Mind Purchases

Physical-product purchases are generally final sale for change-of-mind reasons, including deciding that you no longer want the product after it has been purchased, subject to any rights that cannot legally be excluded.

Please review product descriptions and order details carefully before completing your purchase.

Order Problems

If you believe there is a problem with your order, please contact us as soon as reasonably possible and include:

Your name
Order number
Product involved
A brief description of the issue
Photographs, when relevant to a damaged, defective, or incorrect physical product

This information helps us review the issue and determine the appropriate resolution.

Refund Processing

When Strawberry Rhain approves a refund, it will generally be issued to the original payment method when reasonably possible.

After a refund is issued, the time required for funds to appear in your account may depend on your bank, card issuer, or payment provider.

Shipping Charges

Original shipping charges are generally non-refundable except when Strawberry Rhain determines that a refund of those charges is appropriate because of an error on our part or when required by applicable law.

Your Legal Rights

Nothing in this policy is intended to limit or exclude any consumer right or remedy that cannot legally be limited or excluded under applicable law.

Contact Us

Questions or concerns about an order, digital download, replacement, return, exchange, store credit, or refund can be sent to:

Strawberry Rhain
Email: hello@strawberryrhain.com
Website: StrawberryRhain.com