Privacy Policy

Last Updated: October 7, 2026

Strawberry Rhain (“Strawberry Rhain,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we may collect when you visit StrawberryRhain.com, make a purchase, sign up for communications, contact us, or otherwise interact with our website and services. It also explains how we use, share, and protect that information.

By using StrawberryRhain.com, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide to us, including your:

Name
Email address
Telephone number, when provided
Billing and shipping address
Order and purchase information
Communications or messages you send to us
Newsletter or mailing-list preferences
Other information you choose to provide through forms on our website

When you make a purchase, payment information is processed through the payment methods available at checkout, such as Stripe and PayPal. Strawberry Rhain does not need to receive or store your complete credit or debit card number in order to fulfill your order. Payment providers process payment information according to their own privacy and security practices.

Information Collected Automatically

When you visit StrawberryRhain.com, certain information may be collected automatically through our website platform, cookies, analytics tools, or similar technologies.

This may include information such as your:

IP address
Browser and device type
General location information derived from your device or IP address
Pages and products viewed
Referring website or search source
Date and time of visits
Website interactions
Cookie and similar technology information

We may use this information to operate and improve our website, understand how visitors use the site, maintain security, troubleshoot problems, and improve the customer experience.

How We Use Your Information

We may use personal information to:

Process and fulfill orders
Deliver purchased digital products
Ship physical products
Send order confirmations and transaction-related communications
Provide customer service and respond to questions
Assist with problems accessing digital purchases
Process eligible replacements, store credits, or refunds
Prevent or investigate fraud, misuse, or security concerns
Maintain and improve StrawberryRhain.com
Understand website and shopping activity
Send newsletters, product announcements, promotions, or other marketing communications when you have chosen to receive them
Comply with applicable legal, tax, accounting, and regulatory requirements

We do not sell your personal information to advertisers.

Digital Products

When you purchase a digital product, we may collect and retain information reasonably necessary to process the transaction, provide access to the purchased file, provide customer support, maintain transaction records, and protect Strawberry Rhain's intellectual property and services against misuse or unauthorized distribution.

Use of Strawberry Rhain digital products is also subject to our Terms & Conditions and applicable product-use notices.

Physical Products and Shipping

When you purchase a physical product, we use the information necessary to process, prepare, and ship your order.

Relevant information may be shared with companies or service providers involved in completing the order, such as payment processors, website/ecommerce providers, shipping carriers, and other fulfillment-related service providers.

Service Providers

We use third-party companies and services to operate our website and business. These may include website hosting and ecommerce services, payment processors, shipping providers, analytics services, email or communication services, and other technology providers.

These providers may process personal information when necessary to perform services on our behalf and are subject to their own privacy practices and applicable legal obligations.

Cookies and Similar Technologies

StrawberryRhain.com may use cookies and similar technologies to operate website features, remember preferences, understand website activity, support ecommerce functionality, improve performance, and help maintain security.

Some cookies may be necessary for the website and checkout process to function properly. Other cookies or technologies may be used for analytics or other optional purposes where permitted.

Your browser may allow you to block or delete certain cookies. Disabling cookies may affect the functionality of some portions of the website.

Marketing Communications

If you choose to join the Strawberry Patch mailing list or otherwise subscribe to marketing communications, we may use your email address to send news, product releases, promotions, creative updates, and other Strawberry Rhain communications.

You may unsubscribe from marketing emails by using the unsubscribe option included in those communications or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages concerning your purchases or customer-service requests.

How We Share Information

We may share personal information when reasonably necessary to operate our business, including with service providers that help us process payments, operate the website, fulfill orders, provide digital products, deliver communications, analyze website performance, or protect our services.

We may also disclose information when required or permitted by law, including when reasonably necessary to:

Comply with a legal obligation or valid legal process
Prevent or investigate fraud or unlawful activity
Protect Strawberry Rhain's rights, property, intellectual property, or services
Protect the safety or rights of customers or others

We do not disclose personal information to third parties simply so they can independently market their products or services to you.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, providing customer service, resolving disputes, protecting our rights, and satisfying legal, accounting, or tax requirements.

Different types of information may be retained for different periods depending on why the information was collected and applicable legal requirements.

Information Security

We take reasonable administrative and organizational measures designed to protect personal information in our possession or control.

Our website and certain business functions are also operated using third-party platforms and service providers that maintain their own security measures.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored electronically.

Your Privacy Choices and Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These may include rights to request access to, correction of, deletion of, or information about certain personal information we maintain, as well as other rights provided by applicable law.

We will honor privacy rights that apply to you under applicable law. We may need to verify your identity before completing certain requests.

To make a privacy-related request, contact us at hello@strawberryrhain.com.

Children's Privacy

Strawberry Rhain creates coloring books and creative products that may be enjoyed by children and families. However, StrawberryRhain.com and its online purchasing services are intended for adults who are legally able to make purchases.

We do not knowingly collect personal information directly from children in violation of applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us inappropriately, please contact us at hello@strawberryrhain.com so we can review the matter and take appropriate action.

Third-Party Websites and Services

StrawberryRhain.com may contain links to third-party websites, social media platforms, payment services, or other services that we do not own or control.

Their privacy practices are governed by their own policies. We encourage you to review the privacy policies of third-party services you choose to use.

International Visitors

Our business is based in the United States. If you access StrawberryRhain.com from outside the United States, your information may be processed in or transferred to the United States or other locations where our service providers operate.

Where applicable, you may have additional privacy rights under the laws of your country or region.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology, or legal requirements.

When we make changes, we may update the “Last Updated” date at the top of this page. Your continued use of StrawberryRhain.com following an update is subject to the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact:

Strawberry Rhain
Email: hello@strawberryrhain.com
Website: StrawberryRhain.com